Technology review and plan
Example Comfort Air & Plumbing
Heating, cooling and plumbing repair · 6 people · comfortair-example.com
ExampleNot a real customer. The business, the owner and every number are made up. Your logo, brand color and website go on every page.
Three habits slow the business down: calls that go to voicemail, quotes that sit and invoices typed on Friday. Four areas already work, and we leave them alone.
Where things slip Your starting numbers, from your own business
Chosen from your intakeNew Google reviews in the last 4 weeks: 2. Your goal is 6.
Where you stand, all around Ten tools run the business, and customer details live in three places.
4 areas are covered, 7 are partly in place and 4 are gaps.
CoveredPartly in placeGap
Get found and win work
You useFacebook, Google profile; Website by a friend
| Lead Generation: partly in place | |
| Website & SEO: partly in place | |
| Marketing & Content: partly in place | |
| Reviews & Reputation: partly in place |
Answer and quote
You useShared cell phone; Paper estimate pad; Whiteboard, group text
| Call Answering & Receptionist: gap | |
| Estimating & Takeoffs: partly in place | |
| Proposals & Bids: gap | |
| Scheduling & Dispatch: partly in place |
Get paid
You useQuickBooks; Bank payroll service
| Bookkeeping & Invoicing: partly in place | |
| On-site Payments: gap | |
| Payroll: covered |
Run the business
You useFree time clock app; Parts spreadsheet; Paper van checklists
| Crew Time Tracking: covered | |
| Safety Paperwork: covered | |
| Parts & Inventory: covered | |
| AI Agents & Automation: gap |
Not needed right now Takeoffs, Fleet Tracking, Design & Visualization, Project Management, Vibe Coding / Build-Your-Own.
Fix first Tools listed A to Z. Prices are in the full plan.
Start with calls, then quotes, then invoices.
FirstAnswer every call
Set-up (estimate)About 1 day
TodayA call at 4 PM goes to voicemail.
AfterA call at 4 PM is answered and a window is offered.
Tools, A to ZAvoca · My AI Front Desk · Quo · Smith.ai
NextFollow up on every quote
Set-up (estimate)1 to 2 days
TodayA quote sits until the homeowner calls back.
AfterA quote gets a follow-up message on day two.
Tools, A to ZHousecall Pro · Jobber · Workiz
ThenInvoice from the visit
Set-up (estimate)2 to 3 days, including your customer list
TodayThe invoice is typed in on Friday.
AfterThe invoice goes out from the visit.
Tools, A to ZHousecall Pro · Jobber · QuickBooks