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Hatch

What it does for you

Texts a new lead quickly and keeps the follow-up going.

PaidHVACPlumbingElectricalRoofing
Visit siteusehatchapp.com
Price
On request
Platform fee plus usage
Free trial
None published
Demo with sales
Platforms
Web
Works in mobile browsers
Contract
Annual
Billed monthly per location

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See it in the field

Video by Hatch

High Ground Service Pros - 81% Booking with Hatch Voice AI · Hatch · May 27, 2026

What users say

Real quotes, copied word for word from public review pages. The good and the bad.

Liked
“Hatch has been very helpful in sales, sales follow up and speed to lead inquiry's. Making sure that the client is responded to quickly”
Rachel L. · Inside SalesCapterraOriginal
Critical
“Locked into a 1-year contract that they will not let me out of, Then i am also paying for overages”
Anthony M. · CEOCapterraOriginal
Liked
“I think getting a rapid response to an inquiry is very good for establishing a connection with our customers. It allows us to get our foot in the door first.”
Erik H.G2Original
Critical
“Not all of their integrations worked and they couldn't fix them. Their chatbot took awhile to setup and gave my leads incorrect information.”
Bill B. · CEOCapterraOriginal
Liked
“Our customers are contacted within seconds of submitting their lead requests.”
Ray T. · Contact Center Director of OperationsCapterraOriginal
Critical
“Your account manager will likely not respond to your emails for weeks at a time, leading you to follow up constantly.”
Jessa G.G2Original
Pricing and details

Not listed publicly. Every plan is a platform fee plus usage (contacts, AI conversations and messages), quoted on your number of locations and volume.

Growing teams

Standard

Price on request

  • Lead response and follow-up across calls, texts and email
  • AI and your team in one shared inbox
  • Workflows tied to your CRM and lead sources

Teams running more campaigns

Pro

Price on request

  • Everything in Standard
  • More contacts, AI conversations and messages included
  • Custom reporting and marketing blasts

Multiple locations or divisions

Enterprise

Price on request

  • Everything in Pro
  • Deeper analytics and oversight
  • Built for several locations or service areas
Free trial or demo
No published free trial or pilot. Hatch says to scope a starting plan with its sales team.
Who it's for
Home-service and remodeling businesses that get a steady flow of web and paid leads. Most G2 reviewers are small businesses (50 or fewer staff); Enterprise is aimed at multi-location brands.
Platforms
Web app at app.usehatchapp.com, in Chrome, Firefox, Safari or Edge. Works in mobile browsers on iOS and Android. An older iOS app listing no longer loads on the App Store, and we found no Android app.
Setup and onboarding
Every plan includes onboarding and AI setup by Hatch's team, plus an account manager.
Contract
Annual agreement, billed monthly per location. Start date, renewal and cancellation terms are set in each agreement, so ask for them in writing before you sign.
Support
Zoom, email (support@usehatchapp.com) and in-app chat, plus a help center.

Main integrations

CRMsAccuLynxHubSpotimproveit 360JobberJobNimbusLeadPerfectionLeapMarketSharpMicrosoft DynamicsSalesforceServiceTitan (calendar booking)
Lead sourcesAngiGoogle LSAModernizePorchQuinStreetHomeBuddyCraftJack
OtherCompanyCamSalesRabbitZapierWordPress

Last checked Oct 20, 2026. Sources: Hatch pricing, Hatch integrations, Hatch system requirements, Hatch help center, Capterra reviews, G2 reviews.

Built for your business

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An HVAC technician works on an outdoor condenser beside a house.

Photo: Kathleen Austin Kuhn / Pexels

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