Directory / Birdeye
Birdeye
What it does for you
Collects reviews and keeps listings and customer messages together.
- Price
- Not published
- Quoted per location by sales
- Free trial
- None published
- Demo with sales
- Platforms
- Web, iOS, Android
- Mobile app for reviews and texting
- Contract
- Not published
- Sales quotes one contract across locations
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What users say
Real quotes, copied word for word from public review pages. The good and the bad.
“The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews.”
“During most monthly meetings, they tried to upsell us on products that we didn't really need.”
“I love being able to text my customers and they seem to like it as well”
“all the app does is crash. cant even reply to leads.”
“While the app is easy to use - notifications are spotty at best.”
Pricing and details
Birdeye does not publish prices. Its pricing page asks for your number of locations and quotes plans through sales, with all products under one contract.
- Free trial or demo
- No free trial is published; Birdeye offers demos through sales.
- Who it's for
- Local and multi-location businesses that live on reviews, texting and listings, including home-service companies, dental and medical offices and franchises.
- Platforms
- Web app plus iOS and Android apps for replying to reviews, leads and texts.
- Setup and onboarding
- Sales-led onboarding with account setup handled by the Birdeye team.
- Contract
- Terms are not published; pricing and term length are set in the sales contract. A Google Play reviewer describes a refund dispute after cancelling, so read the terms before signing.
- Support
- Support through the Birdeye team and help center; contact options are listed on the Birdeye site.
Main integrations
Last checked Oct 20, 2026. Sources: Birdeye pricing, Capterra reviews, App Store listing, Google Play listing, Birdeye help: QuickBooks Online (checked 2026-10-21), Birdeye help: QuickBooks Desktop (checked 2026-10-21), Birdeye available integrations (checked 2026-10-21).
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Photo: Kathleen Austin Kuhn / Pexels
Canonical profile: https://toolbeltindex.com/tools/birdeye